MINOLTA-QMS PagePro 9100 User's Guide

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Summary of Contents

Page 1 - User’s Guide

PagePro 9100 User’s Guide ®1800672-001B

Page 2 - Software Utilities

Consumable Life Expectancies4What is the life expectancy of consumables?AttentionConsumable life is expressed in simplex letter/A4 pages @ normal 5% c

Page 3 - Contents

Status, Error, and Service Messages94HP-GL Error Codes and PCL Error CodesThe following tables list error codes that could appear on the printer messa

Page 4 - Contentsii

Additional Assistance 95PostScript ErrorsIf your printer is having trouble printing when using PostScript emulation, you should turn on the Error Hand

Page 6 - Contentsiv

5Installing OtherAccessories

Page 7 - Consumables

Introduction98IntroductionAttentionIt’s very important to protect the printer controller board and any associated daughterboard or module from electro

Page 8

Introduction 995"See appendix A, “Technical Specifications” on page 145 for dimensions and clearances.If MINOLTA-QMS printer failure or damage is

Page 9

Antistatic Protection100Antistatic Protection AttentionIt’s very important to protect the printer controller board and any associated daughterboard or

Page 10 - Consumable Life Expectancies4

4-bin Mailbox 101Installing the 4-bin Mailbox 5"If both the duplexer and the 4-bin mailbox are to be installed, install the 4-bin mailbox first.I

Page 11 - Consumable Life Expectancies

4-bin Mailbox1023With the top cover slightly closed, pull out the tabs c(two on each side).Pulling the tabs with force may break them.4At the back of

Page 12 - Consumable Life Expectancies6

4-bin Mailbox 1038Attach the transport unit c to the printer.9Insert the metal tabs on the left and right sides d of the transport unit into the notch

Page 13

Consumable Life Expectancies 5Consumables Life Expectancies Chart How do I order consumables?Choosing the right consumables for your printer not only

Page 14 - „ Level during storage

BuzzBox10414 Insert the 4-bin mailbox cable into the connector on the left side of the printer until it locks into place.15Install the four mailbins (

Page 15 - Base Printer

BuzzBox 105What's in the BuzzBox kit?The BuzzBox kit contains the following items:„ BuzzBox„ Interface box„ RJ-11 cable„ Power adapter„ Velcro® a

Page 16

Dual In-Line Memory Modules (DIMMs)1064Choose a good location on the printer to mount the interface box. Make sure that the unit does not zinterfere w

Page 17

Dual In-Line Memory Modules (DIMMs) 107Additional memory allows you to download more fonts and increase the printer's buffer (area where data sen

Page 18

Dual In-Line Memory Modules (DIMMs)108Installing Dual In-Line Memory Modules AttentionIt’s very important to protect the printer controller board and

Page 19 - Replacing the Exhaust Filter

Dual In-Line Memory Modules (DIMMs) 1095"If you want to install more memory, you may exchange one or more DIMMs for DIMMs with a greater memory c

Page 20 - Replacing Rollers

Dual In-Line Memory Modules (DIMMs)11010Print a startup page or an advanced status page, and verify that the total size of the RAM installed in your p

Page 21

Duplexer 111Duplexer What’s in the duplexer? „ Duplexer„ WrenchInstalling a Duplexer 5"If both the optional duplexer and the 4-bin mailbox are to

Page 22 - Replacing Rollers16

Duplexer1123If the exhaust filter has been installed, remove it4Attach the duplexer to the printer.aHook the two tabs at the bottom of the duplexer on

Page 23

Emulations, Fonts, and Other Software 113Emulations, Fonts, and Other SoftwareEmulationsOptional emulations, such as ImageServer and CGM are available

Page 24 - CR_M12K.EPS

Consumable Life Expectancies6Toner cartridges and other consumables for your printer are available from your local vendor or Q-SHOP (www.q-shop.com).

Page 25

Emulations, Fonts, and Other Software1145When downloading is complete and the printer returns to idle status, reboot the printer.The emulation should

Page 26 - Replacing the Transfer Roller

Emulations, Fonts, and Other Software 11510When downloading is complete and the printer returns to idle status, reboot the printer.The emulation shoul

Page 27

Emulations, Fonts, and Other Software116QFORMThe MINOLTA-QMS QFORM option allows you to use existing lineprinter and forms printing applications on yo

Page 28 - Turn on the printer

Emulations, Fonts, and Other Software 117Ethernet, USB, or parallel connections (refer to the (in PDF on the Software Utilities CD-ROM) for more infor

Page 29 - Using Media

Emulations, Fonts, and Other Software118z KanjiTalk, version J1-6.0.7 or laterz System File, version J1-6.0.7 or laterz Laser Prep, version J1-6.0.1 o

Page 30 - Media Storage and Handling

Interfaces and Daughterboards 119Interfaces and Daughterboards InterfacesYour printer supports the following interface cards:„ CrownNet for Ethernet 1

Page 31

Interfaces and Daughterboards1201Turn off the printer, and then disconnect the power cord and all interface cables from the printer.2Remove the contro

Page 32 - Media Storage and Handling26

SCSI Interface 1218Reconnect the power cord, and turn on the printer.5"In compliance with UL guidelines, “The appliance inlet is considered to be

Page 33 - OK to use

SCSI Interface122Installing a SCSI Interface AttentionIt’s very important to protect the printer controller board and any associated circuit boards fr

Page 34 - Media Storage and Handling28

Internal IDE Hard Disk Drive 1236Reconnect all interface cables.7Reconnect the power cord and turn on the printer.5"In compliance with UL guide-l

Page 35

Replacing the Toner Cartridge 7Replacing the Toner Cartridge AttentionThe OPC inside the toner cartridge is extremely sensitive to bright light, direc

Page 36 - Media Storage and Handling30

Internal IDE Hard Disk Drive124Installing an Internal IDE Hard Disk Drive AttentionIt’s very important to protect the printer controller board and any

Page 37 - 0.157"

Internal IDE Hard Disk Drive 1256Position the hard disk so that the four support posts face the controller board, the colored stripe on the ribbon cab

Page 38 - Media Storage and Handling32

Optional Media Tray(s)126Optional Media Tray(s) What’s in the optional media tray kit? „ Optional media tray, up to three may be installed (500 sheets

Page 39

Optional Media Tray(s) 1275With another person’s help, place the printer on top of the stack.WARNING!Your printer weighs approximately 61.7 lbs (28 kg

Page 40 - How do I select the job mode?

Time-of-Day Clock1288Remove the media tray from the upper unit (printer or other 500-sheet media tray), and then secure the two units at the two locat

Page 41 - Loading Media

Time-of-Day Clock 129Installing a Time-of-Day Clock AttentionIt’s very important to protect the printer controller board and any associated circuit bo

Page 42 - Loading Media36

Time-of-Day Clock1303Attach the time-of-day clock to the controller board.AttentionMake sure that the pins on the time-of-day clock are properly align

Page 43

Time-of-Day Clock 1318Print a startup page. The time-of-day clock is not listed under “Installed Options” on the startup page, but the time does appea

Page 45

6Storing,Deinstalling,Relocating,Repacking, andShipping

Page 46 - Loading Media40

Replacing the Toner Cartridge8A toner cartridge contains enough toner to print letter/A4-size pages at the percent coverage stated (other factors will

Page 47

Introduction134IntroductionAttentionFailure to follow instructions as outlined in this chapter could result in voiding your warranty.Storing the Print

Page 48 - Loading Media42

Deinstalling Accessories 135How do I care for media?If media has been removed from its wrapper, place it in its original packaging and store in a cool

Page 49

Deinstalling Accessories1362Detach the duplexer from the printer.AttentionIf the duplexer is released too quickly, it may fall and break. Be sure to k

Page 50 - Loading Media44

Deinstalling Accessories 137How do I remove a 4-bin mailbox?1Turn off the printer.2Unplug the power supply cord and interface cable.3Remove the four m

Page 51 - Duplexing

Deinstalling Accessories1383Detach the mounting brackets from the two locations on the back of the printer. 4Loosen and remove the screws in front. (U

Page 52 - Duplexing46

Relocating the Printer 1397If you are going to use the printer without the optional media tray(s), reconnect the printer’s interface cables.8Reconnect

Page 53 - Maintaining the

Repacking the Printer140Repacking the PrinterWhat's involved in repacking?1Turn off the printer.2Unplug the printer’s power cords and interface c

Page 54

Repacking the Printer 141PackingAttentionIf the printer is not securely strapped or if the RMA number is not prominently visible on the outside of the

Page 55 - Cleaning

Repacking the Printer1427Pack the printer for shipment as shown in the illustration.5"Ensure the shipping carton rests squarely on top of the bas

Page 56

Repacking the Printer 1431Thread one end of the strapping beneath the carton.2Pull the two ends of the strapping together at thetop of the carton.3Thr

Page 57

Replacing the Toner Cartridge 9How do I replace and recycle the toner cartridge? Base Printer 1Open the top cover c, d.AttentionNever touch the copper

Page 58 - Cleaning52

Shipping the Printer1449Repeat this procedure again, spacing the straps across the carton.10Place the RMA number prominently on the carton.Shipping th

Page 59

ATechnicalSpecifications

Page 60 - Cleaning54

Requirements146RequirementsSpace RequirementsThe illustration below shows the amount of space required for operating the printer, replacing supplies,

Page 61 - Troubleshooting

Requirements 147Printer with Accessories24" (611 mm)21.7" (551 mm)7.9" (200 mm)11.8" (300 mm)31.5" (800 mm)17" (423 mm)1

Page 62

Requirements148Location Requirements„ On a surface capable of supporting the printer, accessories, consumables, and media.Component WeightPrinter 61.7

Page 63 - Printing a Status Page

Requirements 1495"A surface can be tested for levelness with a standard round pencil. If the pencil rolls, the surface is not level. Clear the ar

Page 64 - PDF File Printing

Requirements150Überhitzung Feuergefahr oder Gefahr eines Stromschalgs herrscht. Der Drucker zieht 8 A bei 120 V, oder 4 A bei 240 V. lhr Drucker benöt

Page 65 - Preventing Media Jams

Requirements 151ENERGY STAR Compliance The PagePro 9100 basic configuration is compliant with US Environmental Protection Agency (EPA) ENERGY STAR reg

Page 66 - Understanding the Media Path

Engine and Controller Specifications152Engine and Controller SpecificationsPrint Speed Engine Print Type Simplex DuplexMedia SizeRAM* Speed Feed RAM*

Page 67

Engine and Controller Specifications 153Resolution 600 x 600 dpi You may also need additional memory (DIMMs) for the following:„ To print at maximum

Page 68 - Clearing Media Input Jams

Replacing the Toner Cartridge102Recycle the used toner cartridge.aSeal the empty MINOLTA-QMS toner cartridge in its original box.bAffix the prepaid UP

Page 69

Engine and Controller Specifications154Controller CPUIDT RC64474, operating at 200 MHzResidentemulations HP PCL—PCL XL/5e/5c, PCL6, PCL5e/GL2 (HP Pai

Page 70 - Clearing Media Input Jams64

Engine and Controller Specifications 155Optionalinterfaces Network interface—Support for one optional network interface (CrownNet for Ethernet, suppor

Page 71

Engine and Controller Specifications156ElectricalVoltage and PowerCurrent Voltage and frequencyUS: 120 volts ±10% at 60 Hz ±2 HzJapan: 100 volts ±10%

Page 72 - Clearing Media Input Jams66

Engine and Controller Specifications 157Environmental Acoustic noise data by ISO 777957 dB(A) max. (printing)38 dB(A) max. (stand-by)Noise Declaration

Page 73 - Clearing Internal Jams

Engine and Controller Specifications158Physical Main Body Duplexer Optional Media Tray (per Tray—up to Three Total Available)4-bin MailboxDimen- sions

Page 74 - Clearing Internal Jams68

Consumable Life Expectancies 159Consumable Life Expectancies The stated life expectancy of each consumable is based on printing under specific operati

Page 75

Consumable Life Expectancies160Use of consumables not manufactured by MINOLTA-QMS or use of nonsupported print media may cause damage to your printer

Page 76 - Clearing Internal Jams70

IPP 161IPPWhat is IPP?IPP has two meanings:1Internet Printing Protocol—Internet Printing Protocol allows you to print remotely to any IPP-enabled prin

Page 77

IPP1622 Internet Pull Printing—Internet Pull Printing is a way to download files the printer can interpret already (such as PS, PCL, HPGL) and send th

Page 78 - Clearing Internal Jams72

Document Option Commands 163Document Option CommandsThis lists the supported Document Option Commands (DOCs) for your PagePro 9100. The commands are g

Page 79 - Clearing Output Jams

Replacing the Toner Cartridge 115Slowly shake the toner cartridge, tilting it to the left and right 7 or 8 times to distribute the toner.The toner is

Page 80 - Clearing Output Jams74

Document Option Commands164removeresourceRetain temporary %%IncludeFeature: retaintemporarySelect default font %%IncludeFeature: fontSelect default fo

Page 81 - Solving Problems

Document Option Commands 165End print job %%JobEndSet image size %%ImageSizeSet image rotation %%RotationSet source image origin %%SourceImageOriginSe

Page 82 - Solving Problems76

Document Option Commands166Annotation %%IncludeFeature: annotationReverse image control %%IncludeFeature: reverseControl disk scratchfile size %%Inclu

Page 83

Menus 167MenusConfiguration Chart ConventionsThe following conventions are used in the menu charts:„ Some menu choices are marked as optional, indicat

Page 84 - Solving Problems78

Menus168Operator Control MenuAdministrationOperator Control SecurityCopiesOrientationPortrait, LandscapeInputbin Multipurpose, Upper, Optional1*, Opti

Page 85

Menus 169Administration Menu SecurityAdministrationCommunicationsTimeoutsUSBEmulationsSpecial PagesStartup OptionsMemoryEngineParallelOptional NIC*ESP

Page 86 - Solving Problems80

Menus170Administration/Communications/Optional NIC/CrownNet MenuCommon MenuCommon EtherTalk LAN Manager NetWare TCP/IPAdministrationCommunicationsEmul

Page 87

Menus 171EtherTalk MenuEtherTalkLAN Manager NetWare TCP/IPProtocol Network IdentConnectionZone NameEnabledLaserWriterMINOLTA-QMS ConventionalSpoolingZ

Page 88 - Solving Problems82

Menus172LAN Manager MenuEtherTalk LAN ManagerNetWareTCP/IPProtocol Printer NameDefaultEnabledYesNoAdministrationCommunicationsOptional NIC*CrownNetNam

Page 89

Menus 173NetWare MenuEtherTalk LAN Manager NetWare TCP/IPConfig PServerR/N Printer #1- 8Printer NameFile Srv Name [1]File Srv Name [2]Printer Slot #PS

Page 90 - Solving Problems84

Replacing the Toner Cartridge12Printer with 4-bin Mailbox Attached1Slide the 4-bin mailbox to the back of the printer.2Open the top cover c, d.3Lower

Page 91

Menus174TCP/IP MenuCommon EtherTalkLAN ManagerNetWareTCP/IP**ProtocolSubnetAdministrationCommunicationsOptional NIC*CrownNetInternet Default Secure M

Page 92 - Solving Problems86

Warranty Considerations 175Warranty ConsiderationsVarious factors can affect a printer’s warranty, such as electrostatic damage, unsupported consumabl

Page 93 - Status and Error Messages

Warranty Considerations176AttentionDon’t return any merchandise to the manufacturer without calling for a Return Merchandise Authorization (RMA) numbe

Page 94

Manufacturer’s Declaration of Conformity 177Manufacturer’s Declaration of ConformityEurope 220 VoltWe:MINOLTA-QMS Europe B.V.(supplier’s name)Edisonba

Page 95 - Documenta

Manufacturer’s Declaration of Conformity178Manufacturer’s Declaration of ConformityLatin America 110 VoltWe:MINOLTA-QMS, Inc.(supplier’s name)One Magn

Page 96

Manufacturer’s Declaration of Conformity 179Manufacturer’s Declaration of ConformityLatin America 220 VoltWe: MINOLTA-QMS, Inc.(supplier’s name)One Ma

Page 98

IndexIndex185AAcc disabled message 87Acc enabled message 87Acc file x% full message 87Acc files got removed message 88AccessoriesBuzzBox 98CGM 98Crown

Page 99 - Service Messages

Index186BBattery 129BuzzBox 98, 104Kit 105CCancel all jobs message 88Cancel job message 89Cancelling jobStatus message 89CardSecurity 105Cassette (see

Page 100

Index187FFace 3Fonts 113, 115Downloading disk fonts 115ftp 114HHard disk 123Header/trailer page, Document Option Commands 163Host Input 58Host memory

Page 101 - Additional Assistance

Replacing the Exhaust Filter 137After closing the top cover, slide the 4-bin mailbox forward to its original position.Replacing the Exhaust FilterIf y

Page 102

Index188Loading 35Margins 32OHP film 28Path 60Preventing jams 59Transparencies 28Tray 128Media jams 77Removing 62Media path 60Media trayAdditional 128

Page 103 - Accessories

Index189RepackingIllustration 142Strapping/buckling instructions 142Repacking, printer 140, 144Resetting accounting message 92Resolution 107, 153Retur

Page 104 - Introduction

Index190Optional media trayst (Trays 2 and 3) 128Upper (also known as Standard) 128Tray 1 128TraysOptional 118Troubleshooting 56Duplexing 80Error code

Page 105

Thank YouThank you for purchasing a MINOLTA-QMS printer. TrademarksThe following are registered trademarks of MINOLTA-QMS, Inc.: QMS, the MINOLTA-QMS

Page 106 - 4-bin Mailbox

Replacing Rollers14Replacing RollersHow do I replace the paper separation roller? Paper Separation Roller1Pull the media tray out of the printer until

Page 107

Replacing Rollers 153Loosen the two screws on the rear of the media tray. 4Remove and dispose of the old paper separation roller.5"Dispose of it

Page 108 - 4-bin Mailbox102

Replacing Rollers16Multipurpose Tray Pickup Roller 1Turn off the printer.2Open the top cover.AttentionNever touch the copper or brass electrodes cccco

Page 109

Replacing Rollers 173Remove the toner cartridge and store it in a light-free protective bag.4Open the media feed roller cover.5Unscrew the screw in th

Page 110 - BuzzBox

Replacing Rollers186Remove the new pickup roller from its packaging.AttentionDo not touch the two black parts of the roller.7Align the peg on the bott

Page 111

Replacing Rollers 1910Align the tabs on the toner cartridge (one on each side) with the notches in the printer, and then insert the cartridge as far a

Page 112 - Using the BuzzBox

Replacing the Transfer Roller20Replacing the Transfer RollerHow do I replace the transfer roller? 1Turn off the printer.2Slide the top cover release l

Page 113 - How much memory do you need?

Replacing the Transfer Roller 214Place your fingers underneath the green tabs and rotate the roller upward away from you c. The metal surface will mov

Page 114 - Attention

Replacing the Transfer Roller2210Close the top cover.11Turn on the printer.

Page 115

2Using Media

Page 116

ContentsEnglish1 Replacing Consumables ... 1Introduction 2Consumable L

Page 117 - Duplexer

Introduction24IntroductionThis chapter provides information on handling, selecting, and storing media. AttentionUsing unsupported media such as inkjet

Page 118 - Duplexer112

Media Storage and Handling 25„ Moisture, excess humidityKeep media between 30% to 65% relative humidity. Toner does not adhere well to moist or wet pa

Page 119 - Emulations

Media Storage and Handling26„ Too slick, too coarse, too textured „ Different in texture (roughness) on the front and back„ Too thin or too thick„ Stu

Page 120

Media Storage and Handling 27„ Dry „ Printed on the front address side onlyWhat should I watch out for when loading labels? A label consists of a face

Page 121 - Fonts and Forms

Media Storage and Handling28„ Multicolored„ Preprinted or multicolored (may result in printer jamming)Use postcards that are„ Japanese Post Office sta

Page 122 - Optional Fonts

Media Storage and Handling 29What type and amount of media can I load?5"Use only media approved for laser products. Check www.minolta-qms. com/su

Page 123 - Software Requirements

Media Storage and Handling30What sizes/weights of media can I use?Media Media Size Weights Feed Direc- tionInputSource*Output SourceAuto-duplex Inches

Page 124

Media Storage and Handling 31What Is the guaranteed imageable (printable) area?Each media size has a specific imageable area, the maximum area on whic

Page 125 - Interfaces

Media Storage and Handling32Page Margins Margins are set through your application. Some applications allow you to set custom page sizes and margins wh

Page 126

Media 33Media AttentionUse only MINOLTA-QMS-approved media. Check www.minolta-qms.com for currently approved media. To order approved transparency med

Page 127 - SCSI Interface

ContentsiiEnglish3 Maintaining the Printer ...47Introduction 48Cleani

Page 128 - SCSI Interface122

Media34Which job mode is best?The specific mode that is best depends upon your particular network environment. If getting your jobs printed in a timel

Page 129 - Internal IDE Hard Disk Drive

Loading Media 35Loading MediaHow do I prepare the media?5"Don’t unwrap paper above the printer, as this might cause paper particles to fall into

Page 130

Loading Media362While pressing in the release buttons (one on each side) c, remove the tray d.3Remove the media tray cover.4Lift up the gray lever on

Page 131

Loading Media 376Insert the right end of the paper retainer cinto the slot for the size of paper to be loaded d.The paper size is detected depending o

Page 132 - Optional Media Tray(s)

Loading Media389Press in the button on the paper guide c, and then slide the guide against the edge of the paper d.AttentionThe media should fit easil

Page 133 - WARNING!

Loading Media 3912When printing on media B4 or larger, fold open the output tray extension.13Affix the media size labels (supplied with the printer) t

Page 134 - Time-of-Day Clock

Loading Media402While pressing in the button con the media guide at the right, slide the media guide dto adjust it to the approriate size.3Fan a stack

Page 135

Loading Media 41Using Media Other Than Plain PaperAttentionFor information about media recommended for your printer, go to www.minolta-qms.com/support

Page 136 - Time-of-Day Clock130

Loading Media427Open the multipurpose tray and adjust the media guides to the width of the envelopes.AttentionImproperly adjusted guides may cause poo

Page 137

Loading Media 43How do I load and print labels? 5"Label printing is supported only from the multipurpose tray in letter or A4 media sizes. 1In th

Page 138

ContentsiiiEnglishEmulations, Fonts, and Other Software 113Emulations 113Fonts and Forms 115Interfaces and Daughterboards 119Interfaces 119SCSI Inter

Page 139 - Shipping

Loading Media44How do I load and print thick stock? AttentionDo not mix thick stock with any other media in the same tray, as this will cause printer

Page 140 - Introduction134

Duplexing 45DuplexingSelect paper with high opacity for duplex (2-sided) printing. Opacity refers to how effectively paper blocks out what is written

Page 141 - Deinstalling Accessories

Duplexing461Check your application to determine how to set your margins for duplex printing.2To print duplex (both sides of the sheet), load the media

Page 143

Introduction48IntroductionHow do I handle the printer?„Do not open any cover of the printer during printing.„ Handle the printer with care to preserve

Page 144

Cleaning 49CleaningWhen does the printer need cleaning?What cleaning materials should I use? Cleaning the Printer Exterior AttentionNever spray clea

Page 145

Cleaning50Cleaning the Printer InteriorMake sure any parts removed during cleaning are replaced before you plug in the printer.WARNING!Turn off the pr

Page 146 - Repacking the Printer140

Cleaning 512Remove the media tray.3Wipe the pickup roller with a soft dry cloth.4Reinsert the media tray into the printer.How do I clean the multipurp

Page 147

Cleaning522Open the top cover.AttentionNever touch the copper or brass electrodes ccccor electrical parts that are located inside the top cover and un

Page 148 - Repacking the Printer142

Cleaning 534Open the media feed roller cover.5Wipe the two media feed rollers with a soft, dry cloth.6Close the media feed roller cover.7Align the tab

Page 149 - Repacking the Printer

ContentsivEnglishDocument Formatting 165Job and Subjob Boundary Commands 165CALS Commands (Optional Emulation Required) 165TIFF Commands (Optional Emu

Page 150 - Shipping the Printer

Cleaning549Turn on the printer.

Page 152 - Requirements

Introduction56Introduction“Printing a Status Page” Page 57“PDF File Printing” Page 58“Preventing Media Jams” Page 59“Automatic Jam Recovery” Page 60“

Page 153

Printing a Status Page 57Printing a Status PageThere are two kinds of status pages:„Standard: A one-page overview of the most common printer settings

Page 154 - Requirements148

PDF File Printing58PDF File PrintingYour printer has the ability to print PDF files directly just as it does for PostScript and PCL files. This can be

Page 155

Preventing Media Jams 59appear to start normally, but then flush without printing. The CrownView screen will indicate that the file has printed.To cor

Page 156 - Requirements150

Automatic Jam Recovery60Automatic Jam RecoveryThe printer provides automatic jam recovery (when enabled through the Administration/Engine/Page Recover

Page 157

Understanding the Media Path 61Printer, Optional Tray(s), Duplexer, and 4-bin Mailbox

Page 158 - Engine

Understanding Media Jam Status Messages62Understanding Media Jam Status MessagesWhen a jam occurs, the message window on the control panel displays on

Page 159 - Service & Support Guide

Clearing Media Input Jams 63rinse the toner off, provided your clothing is washable. If toner gets on your skin, wash it off with water or a neutral d

Page 160 - Controller

1ReplacingConsumables

Page 161

Clearing Media Input Jams643Pull out the misfed media.5"Make sure no media remains under the roller in the tray.4If the misfed media cannot easil

Page 162 - Electrical

Clearing Media Input Jams 656Install the media tray(s), inserting it (them) as far as possible into the printer.5"Check that the media remaining

Page 163 - Environmental

Clearing Media Input Jams662Pull out the misfed media.3Correctly load the media into the multipurpose tray.4If necessary, open and close the top cover

Page 164 - Physical

Clearing Internal Jams 67Clearing Internal Jams How do I remove a media jam inside the printer? Internal media jams messages:MEDIA JAM FUSER, MEDIA JA

Page 165

Clearing Internal Jams682Remove the toner cartridge and store it in a light-free protective bag.3If the media is stopped by the fuser, lift the green

Page 166

Clearing Internal Jams 695Open the media feed roller cover.6Pull out the jammed media.7Close the media feed roller cover.

Page 167

Clearing Internal Jams708Align the tabs on the toner cartridge (one on each side) with the notches in the printer, and then insert the cartridge as fa

Page 168 - 2 Internet Pull Printing

Clearing Internal Jams 712Open the lower cover cof the duplex unit, remove the jammed media d, and then close the lower covere.3If the media jam error

Page 169 - Document Option Commands

Clearing Internal Jams72How do I remove a media jam inside the printer with the 4-bin mailbox installed? 1Slide the mailbox as far as possible to the

Page 170 - Document Option Commands164

Clearing Output Jams 735Return the stopper to its original positionc, and then close the top cover d.6Slide the mailbox forward to its original positi

Page 171

Introduction2Introduction Item Page“What is a consumable?” page 3“What is a face?” page 3“What is the life expectancy of consumables?” page 4“How do

Page 172 - Document Option Commands166

Clearing Output Jams742Close the back cover of the mailbox.3If necessary, open and close the top cover to cancel the error message.How do I remove a m

Page 173 - Security Menu

Solving Problems 75Solving Problems Symptom Cause SolutionNothing is printed.There is a Keypad Locked, a media jam, or other message on the control pa

Page 174 - Menus168

Solving Problems76Not all pages print.The printer has the wrong kind of cable, or the printer is not configured for the correct cable and port.Check y

Page 175 - Administration Menu

Solving Problems 77Media is jamming.The wrong media tray is used.Envelopes, labels, postcards, thick stock, and transparencies can be printed only fro

Page 176 - Menus170

Solving Problems78Duplex jams occur.The wrong media is being used.Use only supported media. Refer to the “Media Types” on page 35. Plain paper and sto

Page 177 - Documentation

Solving Problems 79Other Problems Symptom Cause SolutionPrinter power is not on.The power cord is not correctly plugged into the outlet.Set the power

Page 178 - Menus172

Solving Problems80Printing takes too much time.The printer is set to a slower printing mode (Thick Stock or Transparency media types).It takes more ti

Page 179

Solving Problems 81Characters print incor-rectly.The fonts are set incorrectly on your printer driver.Check your driver (Properties/Fonts tab) to make

Page 180 - Menus174

Solving Problems82The printer is not receiving data from the computer. (The Data indicator doesn’t blink after a file is sent.)The printer is not on l

Page 181 - Warranty Considerations

Solving Problems 83Printing QualitySummary Check this... Check this...If printed page looks like this...Toner CartridgeImage Transfer Roller Media Fee

Page 182 - Warranty Considerations176

Consumable Life Expectancies 3Consumable Life Expectancies What is a consumable?A consumable is an item that needs to be replaced at regular intervals

Page 183 - Europe 220 Volt

Solving Problems84Symptom Cause SolutionBlank page The toner cartridge may be defective.Remove the toner cartridge and check it for damage. Replace th

Page 184 - Latin America 110 Volt

Solving Problems 85Blurred backgroundThe toner cartridge may be defective.Remove the toner cartridge and check it for damage. Replace the toner cartri

Page 185 - Latin America 220 Volt

Solving Problems86White or black linesThe toner cartridge may be defective.Remove the toner cartridge and check it for damage. Replace the toner cartr

Page 186

Status, Error, and Service Messages 87Status, Error, and Service MessagesStatus, error, and service messages are displayed in the control panel messag

Page 187

Status, Error, and Service Messages88ACC FILES GOT REMOVEDThe accounting option is disabled and the accounting files are empty. After a reset, the fil

Page 188 - Index186

Status, Error, and Service Messages 89CANCELLING JOBThe Cancel key has been pressed, and the print job in the print queue is being can-celed.Press Sel

Page 189

Status, Error, and Service Messages90ENERGY SAVEREnergy Saver has been activated. The printer is in energy saver mode to reduce power consumption duri

Page 190 - Index188

Status, Error, and Service Messages 91INITIALIZINGThe printer is initializing. Wait. No other action needed.The printer is warming up and getting rea

Page 191

Status, Error, and Service Messages92PAPER SIZEMISMATCHThe media detected in the tray doesn’t match the media size setting.Change the media in the tra

Page 192 - Index190

Status, Error, and Service Messages 93Service MessagesA service message sometimes occurs as a result of an unusual combination of events, not because

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